State Farm® Insurance Agent Nasima Moody

"Emmy has amazing customer service and she’s very helpful always happy to answer all my questions!"

"Wonderful customer service with Emmy!"

"Nicole, is an amazing worker here at State Farm, there is never an issue that can’t be fixed without her help. Nicole is kind, considerate, and determined to solve any inquires I may have; her love for her job shows in the way she cares for her customers! State Farm is the place I go to not only for their great deals, but amazing employees!"

"Speaking with Nicole is always a pleasant experience! She is highly knowledgeable and has provided excellent assistance. She ensures every process is easy going and stress free, which I very much appreciate!"

"Truly appreciate everyone at State Farm. Nasima and her team are true professionals. Our representative Nicole is always providing guidance and advice with policy updates!!"

"So shady. I unfortunately have my policy with them. Once you start with this office you're stuck and can't speak with customer service because it reroutes you to them. They increased my rates without telling me and since they know you're stuck the attitude is horrible. Worst car insurance experience I've ever had. Prior to this issue I actually liked the office but they are just money hungry and they are more expensive than other companies. The 5 star reviews are the ones they haven't screwed over YET. It took a year and a half for them to do it to me."

"Today I contacted Ms.Moody after receiving a letter along with my family that after 20 years of being serviced by state fa between car insurance and life insurance we were dropped. The explanations given one vehicles letter had been cleared up. When I called to speak to Ms. Moody she was abrasive and combative as she was offended already because the “insurer “ as she was not pleased with his service and experience and she “tried “ to help us after my husband suffered injuries and we were lowballed on our claim, she told me that wasn’t a State Farm “issue” and that we are dropped and she doesn’t have to explain anything to me! I have never experienced such a traumatic incident in where my family loses our car and suffers injuries and a State Farm agent states that’s not her problem after we are dropped. Moody proceeds to tell me she can’t tell me any info but tells out someone had 9 tickets and there is no record of that on ANY driver…. She was mean and unprofessional and took everything personal as if she in my family’s situation! Steer clear of this agent her behavior was gaslighting and malicious! You spend years of given your money to be insured and they treat you like trash!"

"Don’t have an accident, you’ll get cancelled!!"

"I’ve recently spoke to an agent named Alana in regards to a new policy. She was actually very knowledge she saved me so much time"

"Alana had great service"

"I had the best experience with Alana she had the best service"

"alana gave great service"

"I went from paying 600 in car insurance to 424 thanks to Alana! She’s definitely such a sweetheart and really went out her way to help me! I appreciate you so much Alana! They are lucky to have you :)"

"MS.Alana did a great job I’d rate her 10 fantastic service Ms.Alana."

"Alana gave great customer service and was easy to work with and made the process very easy and stress free !"

"I had an outstanding experience with State Farm . From the moment I reached out, the customer service team was incredibly responsive, friendly, and professional. They went above and beyond to ensure that my needs were met, and they did so with a genuine concern for my satisfaction. The representative I spoke with, Alana, was knowledgeable and took the time to thoroughly address all of my questions and concerns. Their attention to detail and willingness to help truly set them apart. I would definitely recommend friend and family Thank you"

"Alana Was the best agent i ever had. Couldn’t be more happy with the service rendered."

"⭐⭐⭐⭐⭐ ⭐⭐⭐⭐⭐ I had the best experience with Nasima Moody - State Farm service! Emmy, the agent who helped me, was incredibly proficient and knowledgeable. She quickly understood the issue I was facing and resolved it immediately. The response time was impressively fast, and I felt well taken care of throughout the process. For this reason, I continue to be a loyal customer and highly recommend their services to anyone looking for efficient and effective customer support. Thank you, Emmy, for your outstanding help!"

"Wow—this experience was quick, easy with great customer service. Nicole was knowledgeable, friendly and professional. She had excellent follow up skillls and delivered on what she promised. Great job to the Agent Nasima Moody for training a great rep!"

"Emmy was the MOST FRIENDLY, Knowledgeable and Professional Agent ! Confident, Helpful, NICE ! Great Rates Too !!👍👍 5 Stars ⭐️ ⭐️⭐️⭐️⭐️ Highly Recommended !"

"The best"

"Nicole Sanchez is a very kind and compassionate employee! She is absolutely wonderful to deal with! Because of her you have earned my business."

"After reading other reviews, I find myself wishing that Marco had managed my policy instead. Unfortunately, my policy was handled by Emmy. Currently navigating a separation, I asked to remove my ex-partner's vehicle after making my monthly payment. However, the payment was applied to his car instead. Now, I am receiving overdue notices with no solution in sight. Customer service mentioned they can only file a complaint on my behalf. The situation requires me to make two payments this month, which was not planned for. I am disappointed by the lack of support and attention dedicated to resolving this issue. I’ve given 2 stars as they do respond to text messages selectively. My request to speak with a manager about this issue has gone unanswered thus far. UPDATE: Yesterday, Nasima reached out to me and provided further information about my policy. She offered a sincere apology for the situation, and I appreciate her efforts in addressing it. I’ve adjusted my rating to reflect the level of service that she provided. I want to clarify that there might have been a misunderstanding in my earlier text message. I did not ask not to be contacted; I only requested no additional updates to my account until the billing department sorted out the matter. My concern was about possible additional complications that could arise. Thank you 🙏🏾"

"Great customer service, reliable, and very helpful. Marcis help me saved $800 on my policy."

"Marco ha trabajado muy fuerte por darme los ahorros necesarios en mi póliza tanto de auto como de mi Condo y me ha dado el asesoramiento adecuado lo que ha hecho que tome las decisiones correctas en mis coberturas, lo recomiendo por su profesionalismo y la confianza que me ha proporcionado."